Contract of Carriage

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SERVICES AERIENS LATINOSAMERICAINS S.A

CONTRACT OF CARRIAGE – SCHEDULED PASSENGER SERVICE

TRANSPORTATION OF PASSENGERS AND BAGGAGE BY SERVICES AERIENS LATINOSAMERICAINS S.A.(HEREIN REFERED TO AS SALSA) IS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS, IN ADDITION TO ANY TERMS AND CONDITIONS PRINTED ON OR IN ANY TICKET, TICKET JACKET OR ETICKET RECEIPT OR SPECIFIED ON ANY INTERNET SITE OR IN PUBLISHED SCHEDULES. BY PURCHASING A TICKET OR ACCEPTING TRANSPORTATION THE PASSENGER AGREES TO BE BOUND THEREBY.

THIS CONTRACT OF CARRIAGE AND THE ASSOCIATED TERMS, CONDITIONS AND RULES CONTAINED WITHIN ARE WRITTEN IN THE ENGLISH LANGUAGE. ANY TRANSLATION TO ANY OTHER LANGUAGE IS FOR CONVIENENCE; HOWEVER, IN CASES OF DIFFERENCE, THE ENGLISH VERSION SHALL TAKE PREVAIL. HEADINGS USED THROUGHT THIS DOCUMENT ARE FOR REFERENCE ONLY AND DO NOT ASSUME TO SUMMERIZE OR OTHERWISE REPRESENT THE CONTENT CONTAINED WITHIN.

PLEASE NOTE THAT CHARTER CONTRACTS MAY INCORPORATE AND/OR INVALIDATE PORTIONS OF THIS AGREEMENT BY REFERENCE. CHARTER CUSTOMERS SHOULD REFER TO THEIR CONTACT FOR SPECIFIC TERMS AND CONDITIONS APPLICABLE TO THEIR SERVICE.

RULE 1 - DEFINITIONS

As used in this Contract of Carriage, the following terms, whether or not capitalized, shall have the meanings ascribed below:

Add-On-Fare: See "Arbitrary"

Adult means a person who has reached his/her eighteenth birthday as of the date of commencement of travel.

Animals means, the usual connotation of domestic pets as well as reptiles, birds and fish.

Arbitrary means an amount published for use only in combination with other fares for the construction of Through Fares. It is also referred to as "Proportional Fare", "Basing Fare", and "Add-On-Fare".

Area No.1 (or "Area 1") means the area comprised of all of the North and South American continents and the islands adjacent thereto, Greenland, Bermuda, the West Indies, the islands of the Caribbean Sea, and the Hawaiian Islands (including Midway and Palmyra).

ATPCO means Airline Tariff Publishing Company based in Washington, DC, USA and is responsible for collecting and publishing airline fares and rules.

Baggage means such reasonable articles, effects and other personal property of a ticketed Passenger as are reasonably necessary or appropriate for the wear, use, comfort or convenience of the Passenger in connection with the Passenger's trip. Unless otherwise specified, it shall include both checked and unchecked baggage and property of the Passenger.

Baggage Check or Baggage Claim Tag mean those portions of the ticket that identify the carriage of a Passenger's checked baggage and that are issued by the carrier as a receipt for the Passenger's checked baggage.

Baggage Tag means a document issued by the carrier solely for identification of checked baggage, the portion of which is attached by the carrier to a particular article of checked baggage.

Banker's Buying Rate ("BBR") means the rate at which. for the purpose ofthe transfer of funds through banking channels (i.e .• other than transactions in bank notes, travelers cheques and similar banking instruments), a bank will purchase a given amount of foreign currency in exchange for one unit (or units) of the national currency of the country in which the exchange transaction takes place.

Banker's Selling Rate (“CBSR”) means the rate at which, for the purpose of the transfer of funds through banking channels ii.e., other than transactions in bank notes, travelers cheques and similar banking instruments), a bank will sell a given amount of foreign currency in exchange for one unit (or units) of the national currency of the country in which the exchange transaction takes place.

Basing Fare: See "Arbitrary"

Cabin Baggage means Carry-On-Baggage that due to its size and nature requires the purchase of a seat on board the aircraft to transport the piece of baggage.

Calendar Month means the period of time starting with the start of any day in a month, identified by number, and ending with the start of the same day of the following month. When the same day does not occur in the following month, this period ends on the last day of the month.

Calendar Week means a period of seven days starting at 12:01 a.m. Sunday and ending at midnight of the following Saturday, provided that when used in reference to service offered only once a week between points of travel, it shall mean a period of eight days commencing with 12:01 a.m. on the day the flight operates.

Caribbean Area means the area comprised of Anguilla, Antigua, Aruba, Bahamas, Barbados, Barbuda, Bermuda, Bonaire, British Virgin Islands. Cayman Islands, Cuba, Curacao, Dominica, Dominican Republic. Grenada, Guadeloupe, Haiti, Jamaica, Leeward Islands, Martinique, Montserrat, Netherlands Antilles, Nevis, Saba, St._Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Trinidad and Tobago, Turks and Caicos Islands, West Indies and Windward Islands.

Carriage means transportation of Passengers and their baggage by air or ground either gratuitously or for payment. Carrier means the carrier (air or ground) issuing the ticket and all carriers that carry or undertake to carry the Passenger and/or his baggage there under.

Carry-on-Baggage means baggage, other than Checked Baggage, carried on board an aircraft by a ticketed Passenger also known as unchecked baggage.

Central America means the area comprised of Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Panama.

Checked Baggage means baggage that a ticketed Passenger has requested be carried by the carrier and for which the carrier has issued a Baggage Claim Tag to the Passenger.

Child means a person who has reached his/her second birthday but not his/her 12th birthday as of the date of commencement of travel.

Circle Trip means travel from a point and return thereto by a continuous, circuitous air route (including journeys comprising two (2) fare components but which do not meet the conditions of the round trip definition), provided, that where no reasonable direct scheduled air route is available between two points, a break in the circle may be traveled by any other means of transportation without prejudice to the circle trip.

Conjunction Ticket means two or more tickets concurrently issued to a Passenger and which together constitute a single contract of carriage.

Consequential Damages means damages which are the result of an act but are not direct or immediate.

Co-Terminal means specified cities which may be considered the same point for determination of journey type.

Contiguous United Statesor Continental United States mean the District of Columbia and all states of the United States other than Alaska or Hawaii.

Contract of Carriage means the terms and conditions contained in this document, as amended from time to time by the Carrier.

Country of Commencement of Transportation means the country from which travel on the first international sector takes place.

Country of Payment means the country where payment is made by the purchaser to the carrier or its agent. Payment by check, credit card or other banking instruments shall be deemed to have been made at the place where such instrument is accepted by the carrier or its agent.

Date of Transaction means the date of issuance of the ticket, MCO or PTA

Days means full calendar days, including Sunday and legal holidays, provided that for the purposes of notification, the balance of the day upon which notice is dispatched shall not be counted; and that for purposes of determining the duration of a validity period, the balance of the day upon which the ticket is issued or the flight commenced shall not be counted.

Department of Transportation or DOT means the United States Department of Transportation.

Destination means the ultimate point of the Passenger's journey as shown on the Ticket.

Domestic Carriageor Domestic means (except as otherwise specified) carriage in which, according to the Contract of Carriage, the place of departure, the place of destination or stopover, and the entire transportation is between points within the United States, or points within another sovereign state.

Educational Establishment means a school, academy, college, or university offering full time educational, vocational, or technical courses for a school year and does not include a commercial office, industrial or military establishment, or a hospital at which a student is serving an apprenticeship unless such apprenticeship is part of the school curriculum of the Educational Establishment at which the student is enrolled.

Fare Component means each local currency fare (except Add-On-Fares) where more than one such fare is used in construction of the total fare for a journey.

Flight Coupon means a portion of the Ticket that indicates travel points between which the coupon is good for carriage.

Foreign Air Transportation means transportation between a point within one country or sovereign territory and a point outside thereof

Gateway means the Passenger's first point of arrival or last point of departure within a geographic locale Half Round Trip Fare means 50 percent of a specified or constructed round trip normal or special fare. In the absence of a specified or constructed round trip normal fare, the one way normal fare is considered to be a half round trip normal fare. If a specified or constructed one way special fare may be doubled to establish a round trip special fare, the one way special
fare is considered to be a half round trip special fare.

lATA Rate of Exchange means the published rate of exchange issued by lATA from time to time.

Immediate Family Member means spouse, children, step-children, foster children, legally adopted wards, son/daughter in-law, grandchildren, parents, step-parents, legal guardians, mother/father-in-law, grandparents, brother/sister, stepbrother/sister, half-brother/sister, brother/sister-in-law, aunts/uncles and nieces/nephews.

Infant means a person who has not reached his/her second birthday as of the date of commencement of travel.

Interline Transfer Point means any point at which the Passenger transfers from the services of one carrier to the services of another carrier.

Interline Transportation means carriage on the services of more than one carrier where carriers agree to accept each other's tickets and baggage.

International Carriage o rInternational means any carriage other than Domestic Carriage, however, when the Warsaw Convention is applicable, its definition of "International" shall prevail.

International Sector means a Sector of uninterrupted air travel for which the arrival and departure points are in two different countries.  NOTE: For purposes of applying fares under this Contract of Carriage:

1. Travel on a sector between the U.S.A. and Canada is not considered international, and
2. For fare construction purposes, when transoceanic travel is involved in a fare component, travel on the transoceanic sector shall be considered the international sector.

Interstate Transportation means transportation between a point in any state of the United States and the District of Columbia and a point in any other state of the United States or the District of Columbia.

Intraline Transportation or On-line Transportation means carriage solely over the services of a single air carrier.

Journey means all travel included on a Ticket or group of Conjunction Tickets.

Legal Guardian means one who legally has the care and management of an infant/minor.

Local Currency Fares means fares and related charges expressed in the currency of the Country of Commencement of Transportation.

Maximum Outside Linear Dimensions means the sum of the greatest outside length plus the greatest outside width, plus the greatest outside height.

Medical Certificate means a letter or form from the Passenger's treating physician or hospital, where applicable, which must be signed and dated within one week of the first affected flight departure by the treating physician, or hospital in the country where the illness or treatment arose and which certifies the nature of the Passenger's illness and treatment.

Military Agencies mean departments of the U.S.A. Army, Navy, and Air Force, the Marine Corps, the Coast Guard, the respective academics of the Army, Navy, Air Force, and Coast Guard, and the National Guard. The Reserve Officer Training Corps is not included.

Military Passenger means military personnel of the Military Agencies who are on active duty status or who have been discharged from active military service within seven days of the date of travel.

Minor means a person who has reached his/her second birthday but not his/her 18th birthday as of the elate of commencement of travel.

Miscellaneous Charges Order or MCO means a document issued by a carrier or its agents evidencing the provision of services to the person named in such document.

Normal Fare means the full fare established for regular or usual service, the application of which is not dependent upon any limited period of ticket validity or other special circumstances, Unless otherwise herein specified, Normal Fares shall be considered to include the following, all year one-way, round trip, circle trip and open jaw trips, Economy Class, one-class Standard Service, Standard Services, Tourist/Coach Class service, Thrift Class service fares, and on-season and off-season fares,

North America means the area comprised of Alaska, Canada, Continental U,S,A. and Mexico,

On-line Tariff Data Base means the remotely accessible, on-line version, maintained by the filer, of (I) the electronically tiled tariff data submitted to the "official DOT tariff database," and (2) the DOT approvals, disapprovals and other actions required by DOT.

On-line Transfer Point means any point at which the Passenger transfers from one service of a carrier to another service of the same carrier (bearing a different flight number),

Open-Jaw Trip means travel which is essentially of a round trip nature but the outward point of departure and inward point of arrival and/or outward point of ani val and inward point of departure are not the same.

Origin means the initial starting place of the journey.

Other Charges means charges such as taxes, fees, etc. not to be shown in the fare construction box of the ticket, excluding excess baggage charges,

Oversold Flight means a flight where there are more Passengers holding valid confirmed Tickets that check-in for the flight within the prescribed check-in time than there are available seats,

Passenger means any person, except members of the crew, carried or holding a confirmed, paid reservation to be carried in an aircraft with the consent of the carrier.

Passenger Coupon means that portion of the Ticket constituting the Passenger's written evidence of the Contract of Carriage.

Prepaid Ticket Advice or PTA means the notification between offices of a carrier or between carriers that a person has purchased and requested issuance of prepaid transportation for another person.

Proportional Fare: See "Arbitrary" above,

Qualified Individual with a Disability means any individual who has a physical or mental impairment that, on a permanent or temporary basis, substantially limits one or more major life activities, has a record of such impairment, or is regarded as having such impairment. The phrases used in this definition are further defined in United States 14 CFR 382,5,

Rebooking means a change in date/time of reservation or other change not requiring ticket re-issuance.

Related Charges means those charges to be shown in the fare construction box of the ticket and excess baggage charges,

Reroute means a change of routing, carriers, tares, class of service, flight or date from that originally provided on the ticket, but does not apply to open tickets.

Resident means a person whose usual residence is in a certain country, provided that a more restricted definition may apply under local law,

Revalidation means any permissible change in flight reservations, as determined by the carrier, evidenced by the placement of a revalidation sticker, stamp or other identifier.

Round-Trip means travel from one point to another and retum by any air route for which the same normal all year through one way tare of the same class applies from the point of origin, provided that this definition shall not apply to travel for which the same all year through one way fare is established, between two points, in either direction around the world.

Routing means the cities and/or class of service and/or type of aircraft via which carriage is provided by the carriers between two points.

School Year means a period of twelve (12) consecutive months less whatever interruptions for vacations are normally granted by the educational establishment at which the student in enrolled, provided that where the official scholastic year is less than twelve (12) months, "School Year" shall mean not less than a six-month period less whatever interruptions for vacations are normally granted at the educational establishment at which the student is enrolled.

Sector or Segment is the portion of a journey covered by a single Flight Coupon.

Service Animals means any guide dog, signal dog, or other animal trained to provide necessary assistance to a Qualified Individual with a Disability or, a trained animal that assists law enforcement officers in the search of contraband and or other items, or which provides assistance with rescue efforts.

Side Trip Combination means the combination of a fare which could be ticketed separately from and/or to an en-route point of a fare component

Single Open Jaw means travel that is essentially of a round trip nature, except that the outward point of arrival and inward point of departure are not the same or the outward point of departure and inward point of arrival are not the same.

Special Drawing Right or SDR means a special unit of currency. the value of which fluctuates and is recalculated each banking day. These values are known to most commercial banks and are reported in some newspapers and in the IMF Survey, published weekly by the International Monetary Fund, Washington, D.C. 20431.

Special Fare means a fare other than a normal fare.

Stopover means a deliberate interruption of travel by the Passenger, agreed to in advance by the carrier, at a point between the place of departure and the place of destination. For International flights a Stopover will also be deemed to occur at an intermediate point from which the Passenger is not scheduled to depart on the date of arrival, but if there is no connecting departure scheduled on the date of arrival, departure on the next day within 24 hours of arrival shall not constitute a Stopover. If a portion of the routing is traveled by surface transportation, one Stopover shall be deemed to have been taken for such portion. For Domestic flights, a Stopover will also occur when a Passenger arrives at a point and fails to depart from such point on:

1. The first flight on which space is available; or
2. The flight that will provide for the Passenger's earliest arrival at intermediate or junction transfer point(s) or destination point, via the carrier and class of service as shown on the Passenger's Ticket; provided, however, that in no event will a Stopover occur when the Passenger departs from the intermediate/junction point on a flight shown in the carrier's official general schedule as departing within four hours after arrival at such point.

Surface Sector means transportation by means other than air between two intermediate points in a Fare Component.

Through Fare means a fare applicable for travel between two consecutive fare construction points via an intermediate point(s).

Ticket means the record of agreement, including electronic tickets, e.g., "Vintage Electronic Tickets" or "e- Tickets," for the carrier(s) to provide transportation and related services under certain terms and conditions to the Passenger named on the Ticket and in accordance with applicable governing tariffs and regulations.

Ticketed Point means points shown in the 'good for passage' section of the ticket plus any other point(s) used for fare construction and shown in the fare construction box of the ticket, provided that two flight numbers of two carriers such as for an interchange flight will not be permitted on one Flight Coupon.

Transfer means a change from the flight on one carrier to the flight of another carrier, or a change from the night of a carrier to another flight of the same carrier bearing the same flight number, or a change from the flight of a carrier to another flight that is a service bearing a different flight number of the same carrier, irrespective of whether or not a change of aircraft occurs.

Transfer Point means any point at which the Passenger Transfers.

Transit Point means any stop at an intermediate point on the route to be traveled (whether or not a change of aircraft is made) which does not fall within the definition of a Stopover.

Transoceanic means the portion of travel covering the area over an ocean and may refer to travel that is either transatlantic or transpacific.

Unaccompanied Minor means Children/Minors 5 to 14 years of age when traveling alone or not accompanied on the same flight and in the same compartment by a companion Passenger at least 18 years of age or with their Legal Guardian or parent(s).

United States of America or United States or U.S.A. means, unless otherwise specified, the area comprised of the 48 contiguous states, the District of Columbia, Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, American Samoa, Guam, Midway, and Wake Islands.

United States Department of Defense means the U.S.A. Department of the Army, Navy, and Air Force, and the U.S.A. Marine Corps.

Validate means a confirmation that the Ticket has been officially issued by the carrier.

Warsaw Convention means the Convention for the Unification of Certain Rules relating to International Carriage by Air, signed at Warsaw, October 12, 1929, or where applicable, that Convention, as amended, including without limitation, by the Protocol signed at The Hague September 28, 1955.

Western Hemisphere means the area comprised of the Continental United States, Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Canada, Greenland, Mexico, Central and South America, and the Caribbean Area.

RULE 2 - STANDARD FORMAT OF ELECTRONIC RULES FOR TARIFF FILING PURPOSES

Rule number reserved for Airline Tariff Publishing Company ("ATPCO") filings.

RULE 3 - APPLICATION OF CONTRACT

A) These Rules constitute the conditions of carriage upon which SALSA agrees to provide Domestic and International Carriage and are expressly agreed to by the Passenger. These Rules are also the tariffs filed by SALSA in accordance with certain government regulations.

B) This Contract of Carriage is subject to applicable laws, regulations, rules, and security directives imposed by governmental agencies, including but not limited to those imposed during or as a result of a national emergency, war, civil unrest or terrorist activities. In the event of a conflict between the Rules contained herein and such government laws, regulations, rules, security directives and their corresponding effects on SALSA's operation, the latter shall prevail.

C) Whether a Ticket for transportation on SALSA was sold by SALSA or its authorized agents (including other carriers acting on behalf of SALSA), the rules herein are applicable to transportation only on SALSA. Under arrangements with SALSA, Independent carriers may provide Interline Transportation or Code-share services. Travel on those independent carriers is subject to the terms and conditions of the contract of carriage of the independent carriers, which may differ from SALSA's Contract of Carriage.

D) International Carriage is subject to the rules relating to liability and to all other provisions of the Warsaw Convention.

E) Except as otherwise provided within specific fare rules, transportation is subject to the Contract of Carriage and charges in effect on the date on which the Ticket is issued. References to pages, rules, items and notes are coterminous and include revisions, supplements and reissues thereof.

F) Where the Ticket has been purchased and issued before the effective date of an increase in the applicable fare, the increase will not be collected, provided there is no change in Origin, Destination, Stopover points), flight(s) or dates shown on the original Ticket. These provisions apply whether an increase results from a change in fare level, a change in conditions governing the fare or a cancellation of the fare itself.

G) SALSA will be responsible for the furnishing of transportation only over its own lines, When SALSA undertakes to issue a Ticket, check baggage, or make any other arrangements for transportation over the lines of any other carrier (whether or not such transportation is part of a through service), SALSA will act only as agent for the other carrier and will assume no responsibility for the acts or omissions of such other carrier.

H) No employee or agent of SALSA has the authority to alter, modify, or waive any provision of the Contract of Carriage unless authorized by a corporate officer of SALSA. SALSA's appointed agents and representatives are only authorized to sell Tickets for air transportation pursuant to approved fares, rules, and regulations of SALSA. Failure or delay on the part of either party to exercise any right or power herein shall not operate as a waiver thereof.

I) Unless specifically stated otherwise herein or required by law, including the Warsaw Convention, SALSA shall not be liable for any consequential, compensatory, indirect, incidental or punitive damages arising out of or in connection with the performance of its obligations under these rules.

J) SALSA's obligations hereunder extend only to the Ticketed Passenger. There are no third party beneficiaries to these rules.

K) Except where provided otherwise by law, SALSA's conditions of carriage, rules and tariffs are subject to change with or without notice, provided that no such change shall apply to Tickets issued prior to the effective date of such change unless such change shall be beneficial to the passenger.

L) The invalidity of any provision herein by local law shall not affect the validity of any other provision that shall remain in full force and effect.

M) If SALSA makes arrangements for Passengers with any third party to provide any services other than carriage by air, or if SALSA issues a ticket or voucher relating to transportation or services (other than carriage by air) provided by a third party such as hotel reservations or car rental, SALSA acts only as Passengers' agent in doing so. The terms and conditions of the third party service provider will apply.

N) Except as otherwise provided below, fare rule provisions. local or joint fares, including Arbitraries, contained in the On-line Tariff Database maintained by Airline Tariff Publishing Company on behalf of SALSA is considered to be part of International Passenger Rules and Fares Tariff No. IPR-2, C.A.B. No. 376, NTA(A) No. 210.1 EXCEPTION: For Fares Published by Rule, see Page Nos. CO-I 84/CO-185-COI 88/CO-1 89 of CAB. No. 737, NTA(A) No. 476.

O) Rights, responsibilities and privileges extended to Passengers by this document are extended only to paid, ticketed passengers.  No rights are derived from possession of an unpaid reservation.

RULE 4 – RESERVATIONS: CONFIRMATION/FARE QUOTES/DISCLOSURES

A) A reservation for space on a given flight of SALSA is valid when the availability and allocation of such space is confirmed by SALSA or an authorized agent of SALSA. SALSA will hold a telephone reservation without payment for 48 hours. In addition SALSA will collect full amounts due at point of purchase and will allow 100% refunds within 12 hours of purchase. Subject to payment or other satisfactory credit arrangements, a validated Ticket will be issued by SALSA or the authorized agent of SALSA indicating such confirmed reserved space provided the Passenger applies to SALSA or the authorized agent of SALSA for such Ticket at least 30 minutes before the scheduled Domestic departure time of the applicable flight, or 60 minutes prior to departure of an International itinerary. Such reservation of space is subject to cancellation by SALSA without notice if the Passenger does not comply with this Rule.

EXCEPTION 1: If the Passenger agrees to apply to SALSA or an authorized agent of SALSA for a validated Ticket indicating such confirmed reserved space by a specific time before the scheduled departure time of the applicable flight, such earlier time limit will be entered into SALSA's reservation system and the reservation will be subject to cancellation by SALSA without notice if the Passenger does not apply to SALSA or its authorized agent for a validated Ticket indicating the confirmed reserved space before the agreed specific time in advance of the scheduled departure of the applicable flight.

EXCEPTION 2: Where other rules, including fare rules, provide for the issuance, validation, or purchase of a Ticket within specific time limits, these specific time limits will apply.

B) Once a Passenger obtains a Ticket indicating confirmed reserved space for a specific flight and date either from SALSA or its authorized agent, the reservation is confirmed even if there is no record thereof in SALSA's reservation system.

C) When a person calls SALSA's telephone reservation system, SALSA will offer such person the lowest published fare available through such telephone reservation system for which the person is eligible given the dates, flights and class of service requested.

D) SALSA will disclose at the time a reservation is made and prior to actual Ticket purchase, any available information regarding a change of aircraft on a single fight with the same flight number.

E) Upon request, SALSA will disclose general information regarding aircraft configuration, including seat size and pitch, for the aircraft type on which the Passenger is booked. Variations may occur within an aircraft type.

F) SALSA will make available through its website or otherwise, rules, restrictions, and an annual report on frequent flyer program redemptions, if applicable.

G) SALSA will disclose to a Passenger, upon request whether the flight on which the Passenger is Ticketed is, at the time of the request, Overbooked if within the usual and ordinary scope of such SALSA employee's work, the information is available to the employee to whom the request is directed.

H) SALSA does not guarantee allocation of any particular seat in the aircraft, including advanced seat requests.

I) SALSA may limit the number of Passengers carried at any fare level and certain fares will not necessarily be available on all nights. The number of seats which SALSA shall make available on a given flight will be determined by SALSA.

J) Waivers or Special Fare Restrictions

The following fare options may be available for emergency travel situations involving death, critical injury or illness requiring hospitalization, including hospice care, of an immediate family member:

1) Bereavement fares may be applicable. Contact SALSA for more information.

2) Documentation

a) Serious Illness Emergencies - The Passenger must provide SALSA with a written statement which provides the  immediate family member's name, relationship to the Passenger, the name and telephone number of the hospital/hospice, the doctor's name, and a statement from the doctor that the immediate family member ia actually hospitalized.

b) Death Emergencies - The Passenger must provide SALSA with a written statement which provides the name of the deceased immediate family member, the relationship of the deceased to the Passenger, the name, address and telephone number of the funeral home, and if possible, a copy of the death certificate. Note: If the funeral home information is not available prior to departure, it may be provided at the time of the return flight.

c) If the above required written documentation is not submitted to SALSA's satisfaction, the Passenger must pay the applicable fare for transportation used. The Passenger may then submit a refund request accompanied by the appropriate documentation within the time allowed for refunds under Rule 27 B).

K) Reservations Not Valid for Travel – A passenger holding a reservation for a specific flight shall not be entitled to travel until payment has been received in an agreed method.  A reservation does not guarantee a specific fare or reserved space until such time as the reservation has been paid in full.

RULE 5 - CANCELLATION OF RESERVATIONS

A) SALSA has the right to cancel reservations (whether or not confirmed) of any Passenger whenever such action is necessary to comply with any governmental regulation, upon any governmental request for emergency transportation in connection with the national defense, or whenever such action is necessary or advisable by reason of weather or other conditions beyond SALSA's control, including Force Majeure events.

B) SALSA has the right to cancel reservations (whether or not confirmed) due to the Passenger's failure to comply with the rules set forth herein, including but not limited to the Passenger's failure to pay for the applicable Ticket under the conditions applicable to the fare for such travel. Unpaid reservations may be canceled at any time, for any or no reason, with or without notice.

C) Failure to Occupy Space: If a Passenger fails to occupy space which has been reserved for him/her on a flight of SALSA and SALSA fails to receive notice of the cancellation of the reservation before the departure, or if any carrier cancels the reservation of any Passenger, SALSA may cancel all reservations (whether or not confirmed) held by such Passenger on the flights of SALSA or any carrier for continuing or return space, provided SALSA or an authorized agent of SALSA originally reserved that space.

D) Airport Check-In Time Limits: SALSA has the right to cancel reservations (whether or not confirmed), deny boarding and/or refuse the acceptance of checked baggage of any Passenger who fails to present himself/herself within the following time requirements for check-in of Passengers and/or Baggage:

1) Domestic flights

a) For Passengers who do not need to check baggage, Passenger must complete the purchase of the ticket(s), check-in and obtain a boarding pass at least 30 minutes prior to scheduled departure.

b) For Passengers who do need to check baggage, Passenger must complete the purchase of the tickets, check-in, obtain a boarding pass, and complete baggage check-in at least 45 minutes prior to scheduled departure.

c) All Passengers must be present at the loading gate for boarding at least 15 minutes prior to scheduled departure. NOTE: If the Passenger's itinerary includes an international destination, the international time limits below apply to all flights in the itinerary.

2) All International flights:

a) Passenger must complete the purchase of the tickets, check-in, check baggage, and obtain a boarding pass at least 60 minutes prior to scheduled departure.  NOTE: For passengers traveling on international segments to or from the United States, the entire check-in process must be completed no later that 90 minutes before scheduled departure.

b) All Passengers must be at the loading gate for boarding at least 30 minutes prior to scheduled departure.

E) The time limits provided by SALSA in this Rule are minimum time requirements. Due to federal security screening
measures in place at airports, Passenger and baggage processing time may differ from airport to airport. It is the
Passenger's responsibility to arrive at the airport with enough time to complete the security screening process
and to comply with these SALSA minimum time limits.

F) SALSA is not liable for any consequential, compensatory, or other damages when it cancels reservations (whether
or not confirmed) of any Passenger in accordance with this Rule, but if the reservation was canceled according to
paragraph A) of this Rule, see Rule 24.

G) Overbooking: All of SALSA's flights are subject to Overbooking which could result in SALSA's inability to provide previously confirmed reserved space for a given flight or for the class of service reserved. In that event, SALSA's obligation to the Passenger is governed by Rule 25.

RULE 6 - TICKETS

A) When more than one Ticket either in a paper or electronic format, must be issued to properly reflect all of the
information required for a complete flight itinerary, the individual Tickets will be cross referenced by their Ticket
numbers and are considered to be a single Ticket or "Conjunction Ticket."

B) A Ticket will not be issued, and in any case SALSA will not be obligated to carry any Passenger until the Passenger
has paid the applicable fare or has complied with credit arrangements established by SALSA

C) No person will be entitled to transportation except upon presentation of a valid Ticket.

D) Lost Tickets. See Rule 27E).

E) A Ticket which has not been validated or which has been altered, mutilated, or improperly issued, is not valid,

F) Flight Coupons will be honored only in the order in which they were intended to be used and, in the case of written
Tickets, only if all unused Flight Coupons and Passenger Coupons are presented together.

G) Tickets are not transferable unless otherwise stated on the Ticket at the time it was issued. SALSA is not liable to
the owner of a ticket for honoring or refunding such ticket when presented by another person. If a Ticket is in fact used
by an unauthorized person with or without the knowledge or consent of the person to whom the Ticket was issued,
SALSA will not be liable for the destruction, damage, or delay of such unauthorized person's baggage or other
personal property, or for the death or injury of such unauthorized person arising from or in connection with such
unauthorized use. As used herein, "unauthorized person", means any person other than the person to whom the ticket is issued and who is entitled to be transported or to a refund in accordance with the rules in this Contract of Carriage.

I) A Ticket will be valid only for flight(s) for which reservation(s) have been made and only between the points named
on the ticket or applicable Flight Coupons. A Passenger holding an unused open-date Ticket or portion thereof or
Exchange Order for onward travel, or who wishes to change a ticketed reservation to another date, shall not be entitled
to any preferential right with respect to the obtaining of reservations.

J) Passengers Occupying Two Seats

Upon request, or if determined necessary by SALSA, and given availability, a Passenger will be permitted to the
exclusive use of two seats subject to the payment of two applicable fares for the points between which the two seats
will be used. A Ticket will be issued for each seal and the normal free baggage allowance will apply in connection with
each such Ticket presented to SALSA.

K) Prohibited Practices

1) Fares apply for travel only between the points for which they are published. Tickets may not be purchased and used at fare(s) from an initial departure point on the Ticket which is before the Passenger's actual point of origin of travel, or to a more distant point(s) than the Passenger's actual destination being traveled even when the purchase and use of such Tickets would produce a lower fare. This practice is known as "Hidden Cities Ticketing" or "Point Beyond Ticketing" and is prohibited by SALSA.

2) The purchase and use of round-trip Tickets for the purpose of one-way travel only, known as "Throwaway
Ticketing" is prohibited by SALSA.

3) The use of Flight Coupons from two or more different Tickets issued at round trip fares for the purpose of
circumventing applicable tariff rules (such as advance purchase/minimum stay requirements) commonly referred to as "Back-to-Back Ticketing" is prohibited by SALSA.

L) SALSA's Remedies for Violation(s) of Rules: Where a Ticket is purchased and used in violation of the Contract of Carriage or any fare Rule (including Hidden Cities Ticketing, Point Beyond Ticketing, Throwaway Ticketing, or Back-to-Back Ticketing), SALSA has the right in its sale discretion to take all actions permitted by law, including but not limited to, the following:

1) Invalidate the Ticket(s);

2) Cancel any remaining portion of the Passenger's itinerary;

3) Confiscate any unused Flight Coupons;

4) Refuse to board the Passenger and to carry the Passenger's baggage, unless the difference between the fare paid and the fare for transportation used is collected prior to boarding;

5) Assess the Passenger for the actual value of the Ticket which shall be the difference between the lowest fare
applicable to the Passenger's actual itinerary and the fare actually paid;

6) Delete miles in the Passenger's frequent flyer account, revoke the Passenger's Elite status, if any, in the frequent flyer program, terminate the Passenger's participation in the frequent flyer program, or take any other action permitted by the Frequent Flyer Terms and Conditions in SALSA's "Frequent Flyer Member's Guide;" and

7) Take legal action with respect to the Passenger.

RULE 7 TICKET VALIDITY PERIOD

A) Period of Validity - Except as otherwise provided in this Rule or required by the applicable local law of a foreign jurisdiction, any eligible Ticket issued by SALSA or its authorized agent on SALSA ticket stock will be valid for transportation for one year from the date on which transportation commences at the point of origin as designated on the original Ticket or, if no portion of the Ticket is used, one year from the date of issuance of the original Ticket. When a Ticket includes an excursion or special fare having a shorter period of validity than one year, the shorter period of validity will apply only to the excursion or special fare transportation. When a fare limits the carriage to specific periods of the day, week, month, or year, the Ticket is valid for the specified periods only. When fares are combined to create Round/Circle/Open-Jaw Trips, the most restrictive provisions will apply to the entire transportation.

Note: Nonrefundable fares limit the period of validity. Tickets for travel on or after October 1,2007 with a fare rule stating they are nonrefundable are, subject to applicable fare rules, not valid after the date of travel reflected on each Flight Coupon.

B) Extension of Validity Period

1) If the Passenger is prevented from using the Ticket, or a portion thereof during the period of validity specified in this Rule due to a SALSA flight cancellation or because SALSA is unable to provide space on the flight, SALSA will, without additional collection of fare, extend the ticket validity period of such Passenger's Ticket until the first flight of SALSA, on which space is available in the class of service for which the fare has been paid.

2) If the Passenger is unable to commence or continue his/her travel due to his/her personal illness or physical incapacity, or the illness, death, or physical incapacity of a member of his/her immediate family, or of an associate with whom he/she is traveling, SALSA will extend the period of validity beyond the original limit but not to exceed thirty (30) days.

C) Waiver of Minimum Stay Requirements- Special Fare - In the event of the death of a Passenger enroute, the minimum stay and group travel requirements with regard to any special fares will be waived for Passengers who are immediate family members of the deceased Passenger or were otherwise actually accompanying the deceased Passenger, on the following conditions:

1)  The ticket must be endorsed "earlier return on account of death of (name of Passenger)"; and

2)  A copy of the death certificate duly executed by the competent authorities under the applicable laws of the country in which death has occurred must be presented to SALSA at the time of re-ticketing, Passengers will be accommodated under this provision only in the class of service originally ticketed.

NOTE: If the death certificate is not available at the time the Passenger requests re-ticketing under this provision, or if documentation satisfactory to SALSA has not been provided, the Passenger(s) requesting re-ticketing will be accommodated only upon payment of the fare applicable to transportation actually used and a request for a refund may later be filed with SALSA with the documents required. Upon receipt of the request for a refund and all supporting documents, SALSA will determine whether a refund to the Passenger is appropriate. If so, the maximum refund will be the difference between the total fare paid by the Passenger and the amount such Passenger would have paid if a waiver had been originally furnished under the provisions of this Rule.

D) Ticket Issue Date - The date when payment is made by credit card or the ticket invoice date established when payment is made by other acceptable form of payment, will constitute the date a Ticket is "issued" in determining the validity period under this
Rule.

RULE 8 - RETURNED CHECK CHARGE

SALSA will collect USD $50.00 for each returned check. This charge is non-refundable and is not subject to any discount. Returned checks may be electronically resubmitted for payment.

RULE 9 - PREPAID TICKET ADVICE (PTA) CHARGES

SALSA will impose a service charge of USD $100.00 each PTA issued by SALSA. This service charge is not subject to any discount and cannot be refunded.

RULE 10 - TRANSATLANTIC SURCHARGES

For details concerning transatlantic surcharges, see SALSA's International Fare service surcharges filed with ATPCO referencing this Rule.

RULE 11 - PACIFIC SURCHARGES

For details concerning transpacific surcharges, see SALSA's International Fare service surcharges filed with ATPCO referencing this Rule.

RULE 12 - WESTERN HEMISPHERE SURCHARGES

For details concerning Western Hemisphere surcharges, see SALSA's International Fare service surcharges filed with ATPCO referencing this Rule.

RULE 13 - ACCEPTANCE OF CHILDREN/MINORS AND INFANTS

A) Accompanied

1) Passengers under 15 years of age are deemed "accompanied" and will be accepted for transportation when traveling on the same flight and in the same compartment with an Adult Passenger. Proof of age of the Passengers may be required by SALSA. NOTE: Infants, Children and Minors will be considered accompanied when they are traveling with their Legal Guardian or one of their parents irrespective of the age of the parent or Legal Guardian.

2) SALSA does not accept infants in incubation (except as permitted under Rule 158) or infants under 7 days old.

3)Children who have reached their second birthday are required to purchase a seat and occupy a seat with a separate seat belt. Infants reaching their second birthday after outbound flights will be required to purchase a Ticket and occupy a seat for continuing/return nights only.

4) Lap Children (infants under the age of two years):

a) One Lap Child per Adult Passenger is accepted. Additional infants under the age of two years must occupy a seat and be ticketed at the applicable fare. This is due to US Federal Aviation Regulations.

b) Infants under the age of two years who are not ticketed may not occupy a seat. NOTE: Infants who are carried in an adult's lap do not require a Ticket for domestic travel. Infants traveling internationally may require a Ticket at a discount from the applicable fare. In many cases a Ticket is required for the infant to travel on international flights even if no fare is paid. In addition, some international destinations charge fees. Please consult a SALSA reservations agent for the current details and pricing as applicable.

5) Infant/child Seats: Children unable to sit upright with the seat belt fastened must be carried in an approved infant/child seat, if not being held by an Adult Passenger as a lap child. Infant/child seats:

a) Must be FAA approved and be clearly marked with the original NHTSA label.

b) Must be used in unoccupied aircraft seats and cannot be held in an adult's lap.

c) Cannot be used in an Exit Row.

d) Must remain properly secured to an aircraft seat at all times unless stored as a carry-on.

B) Unaccompanied - Children/Minors five to 14 years of age are deemed "unaccompanied" when traveling alone or not accompanied on the same flight and in the same compartment by a companion Passenger at least 18 years of age or with their Legal Guardian or parentis), The most restrictive Unaccompanied Minor acceptance policy or embargoes may apply for interline and Code-share partner travel. Children under five years of age must be "accompanied" and will not be accepted as "unaccompanied" under any conditions. Children or Minors traveling unaccompanied are required to posses Adult tickets without discount for age. Unaccompanied Children/Minors arc accepted for transportation at SALSA's sole discretion, only under the following conditions:

1) The Child/Minor must be brought to the airport of departure by a parent, Legal Guardian, or responsible adult who shall remain with the Child/Minor until the Child/Minor has boarded and the plane has departed from the gate, and who must furnish SALSA with satisfactory written documentation that the Child/Minor will be met by another parent, Legal Guardian, or responsible adult upon deplaning at the Child/Minor's destination. The parent, Legal Guardian. or responsible adult delivering the Child/Minor for departure and receiving the Child/Minor upon arrival will be required to complete and sign documentation as provided by SALSA relating to such unaccompanied Child/Minor.

2) In no event will such unaccompanied Child/Minor be accepted for travel:

a) if the flight on which the Child/Minor holds a reservation is expected to terminate short of or bypass the Child/Minor's destination;

b) if the flight is departing between the hours of 9:00 p.m. and 5:00 a.m.;

c) if the itinerary includes a connection to the last available flight of the day unless the connecting night is the only published service to that destination;

d) for travel on another carriers' flights, with the exception of flights operated by SALSA's Code-share carriers.

e) Code-share flights operated by another carrier.

3) Children/Minors five (5), six (6), or seven (7) years of age are accepted as unaccompanied only on SALSA marketed and operated flights, subject to valid proof of age and only when through service is provided without change of aircraft.

4) Children/Minors eight years of age or over may be:

a) accepted as unaccompanied for On-Line Transportation that includes connecting nights: and

b) accepted as unaccompanied for Interline Transportation provided space has been confirmed to the first stopover, or to a point where the child/minor is to be met by a parent, Legal Guardian, or responsible adult upon deplaning.

C) Unaccompanied Assistance Charge

Unaccompanied Children's/Minors' assistance is a service provided by SALSA as follows:

1) Unaccompanied assistance is mandatory for Passengers five to 14 years old.

2) Unaccompanied assistance is optional tor Passengers 15 to 17 years old. NOTE: SALSA will not provide a minor 15 to 17 years of age with unaccompanied minors' assistance when the minor is traveling with a child or infant under the age of five.

3) A minimum $50.00 charge for wholly domestic flights and a minimum $100 charge for international flights for each unaccompanied minor in each direction shall be collected at the time of reservation for this service. Service may be refused up to and including time of departure by SALSA for operational, safety or security reasons. In the event that the service is canceled by SALSA, fees paid for the service shall be refunded to the passenger; otherwise this fee is non-refundable.

RULE 14 - SPECIAL SERVICES

A) Definition of Non-Ambulatory under this Rule:

1) Persons who are unable to move themselves or need the support of another person to walk or move. but who are otherwise capable of caring for themselves without assistance throughout the flight are considered Non-Ambulatory.

2) If a Passenger uses a wheelchair for convenience, the Passenger is not considered to be Non-Ambulatory.

3) A child or infant is not considered to be Non-Ambulatory merely because of his/her age, except when requiring an Infant Transport System.

4) If the Passenger can move himself/herself from his/her seat to the nearest emergency exit without the aid of another person, the Passenger is not considered to be Non-Ambulatory, regardless of the degree of impairment.

B) Qualifications for Acceptance of Non-Ambulatory Passengers

Non-Ambulatory Passengers are accepted when accompanied by an attendant able to assist the Non-Ambulatory Passenger to evacuate the aircraft in accordance with U.S. 14 CFR 382.35. See Rule 21.

C) Qualified Individual with a Disability

SALSA requires a Passenger, including a Qualified Individual with a Disability, to provide up to 48 hours' advance notice and one hour advance check-in for Domestic U.S. flights/two hours advance check-in for International flights if such Passenger wishes to receive any of the following service accommodations:

1) Transportation of an electric wheelchair on a flight scheduled to be made on any SALSAoperated aircraft.

2) Provision by SALSA of hazardous materials packaging for a battery for a wheelchair or other assistive device.

3) Accommodation for a group of two or more Qualified Individuals with Disabilities who make reservations and travel as a group together.

4) Provision of an on-board wheelchair any SALSA operated aircraft, if available.

D) Denied Boarding Compensation

1) If SALSA determines that an attendant is essential for safety, SALSA may require that a Passenger, including a Qualified Individual with a Disability, meeting any of the following criteria travel with an attendant as a condition of being provided air transportation:

a) A person who, because of a mental disability. is unable to comprehend or respond appropriately to safety instructions from SALSA personnel, including the safety briefing required by U.S. 14 CFR 121.571(a)(3), (a)(4) and 135.117(b);

b) A person with a mobility impairment so severe that the person is unable to assist in his or her evacuation of the aircraft; or

c) A person who has both severe hearing and severe vision impairments if the person cannot establish some means of communication with SALSA personnel adequate to permit the transmission of the required safety briefing.

NOTE: If SALSA determines that a person meeting the criteria in subparagraphs (a), (b) or (c) above must travel with an attendant contrary to the individual's self-assessment that he/she is capable of traveling independently, SALSA will require the attendant pay the applicable fare in effect at the time of the booking.

EXCEPTION: For Passengers traveling to/from Canada, SALSA will accept a disabled person's determination of his/her self-reliance; or if because there is not a seat available on a flight for an attendant whom SALSA has determined to be necessary, a Qualified Individual with a Disability with only one confirmed reservation is unable to travel on the flight the Qualified Individual with a Disability shall be eligible for denied boarding compensation in accordance with Rule 25. For purposes of determining whether a seat is available for an attendant, the attendant shall be deemed to have checked in at the same time as the Qualified Individual with a Disability.

2) For Rules regarding wheelchairs, see Rules 23 and 28.

RULE 15 - MEDICAL SERVICES

A) Oxygen Service - Oxygen is not available on any SALSA operated flight due to the limitations of the aircraft we operate and US Federal Aviation Regulations, except in cases of in-flight emergency situations.

B) Customer Provided Portable Oxygen Concentrators - Portable oxygen concentrators (POCs) approved by the Federal Aviation Administration (FAA) may be carried and used on board flights operated by SALSA worldwide, at no charge, in accordance with specific FAA requirements and the following conditions:

1) Specific models currently approved by the FAA are listed at www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/.  Only models approved by the US FAA may be used in flight.

2) Other POCs brands and models may be carried in the cabin with batteries removed if they meet SALSA's carry-on size and weight requirements or they may be carried as checked baggage. SALSA may accept other brands and models for use on board in the future as they become approved by the FAA and SALSA. Check with SALSA reservations for current acceptable POCs.

3) Customers must satisfy specific requirements prior to boarding the aircraft. The customer:

a) Must provide advance notice in the reservation record that he/she is planning to use a POC on board the flight.

b) Must have a signed written Doctor's statement that:

(i) States the user of the POC has the physical and cognitive ability to see, hear and understand the device's aural and visual cautions and warnings and is able, without assistance, to take appropriate action in response to those cautions and warnings.

(ii) States whether or not oxygen use is medically necessary for all or a portion of the flights listed on the customer's itinerary.

(iii) Specifies the maximum oxygen flow rate in liters per minute corresponding to the pressure in the cabin of the aircraft under normal operating conditions.

(iv) States the expected total operating time (duration) of the POC in hours and minutes.

(v) Will be reviewed at the airport prior to boarding and must be kept by the customer and provided upon request by SALSA personnel at any time during travel. Customers may use and print out the Medical Verification Statement available by request from SALSA's director of operations.

c) Must ensure that he/she has ample batteries to power the POC for the duration of his/her flight plus 3.0 additional hours to allow for unanticipated delays and any ground connection time where the POC is planned to be used. SALSA does not have electrical power available for customer use on its aircraft.

d) Must ensure that all extra batteries are properly protected from short circuiting by either:

(i) Having recessed battery terminals or;

(ii ) Packing them so that the batteries do not contact metal objects including the terminals of other batteries.

4) Failure to meet the requirements will result in denied use of the POC during travel. Customers planning on traveling with POCs are solely responsible for advising SALSAs soon as reservations are confirmed, regardless of whether the reservations were made through a travel agent, on the internet or directly with SALSA, in order to confirm specific requirements and to provide the airline with required information.

5) When connecting to or from any Code-share flight or any interline night, customer is responsible for notifying and making independent arrangements directly with the other airline. The current FAA authorization enables but does not require airlines to accept POCs and some airlines may not accept them or may require a fee.

6) POCs are assistive devices for customers with disabilities. As such, they do not count toward carry-on or checked baggage limits, whether or not they are used on board. They must be able to fit underneath the seat or in an overhead storage compartment.

7) SALSA is not liable for POC equipment failures. failure ofthe batteries that power the POC, or any other losses or damages alleged by the customer or any other person arising out of the use or possession of the POC unless caused by the gross negligence or willful misconduct of SALSA.

C) Medical Transport Services - These services are limited and provided only between the Bahamas and US region. Passengers must provide 48 hours advance notice for these services (SALSA will make reasonable efforts to accommodate Passengers who fail to meet the 48-hour reservation/notification requirement. but will not be obligated to do so). Subject to SALSA's approval based upon the availability of space, appropriate equipment, aircraft type and pursuant to the following conditions:

1) Passengers on Stretchers

a) Passenger must comply with SALSA's medical procedures;

b) Passenger must pay for all seats required for stretcher transportation as determined by SALSA;

c) Passenger must be accompanied by two attendants, provided at the Passenger's expense, one being a medical attendant/physician and the other a family member or guardian;

d) The cost of ambulance service, hospitalization and other ground services shall be paid by the Passenger;

e) The normal free Baggage allowance will apply to each fare paid; and

f) The loading and unloading of the stretcher Passenger is the responsibility of the stretcher Passenger's attendants and must be arranged by the Passenger at his own expense.

2) Incubators and Infant Transport System (ITS)

a) The fee for ITS transport is six normal full adult economy fares;

b) The loading and unloading of the ITS will be handled by SALSA;

c) The cost of ambulance service, hospitalization and other ground services shall be paid by the Passenger;

d) ITS must be accompanied by physician or medical attendant to attend to the Passenger's in-flight needs and who is provided at the Passenger's expenses: and

e) Passenger must comply with SALSA's medical procedures.

3) All necessary medical documentation must be completed and provided to SALSA prior to flight.

RULE 16 - SERVICE ANIMALS

A) SALSA accepts for transportation, without charge, trained Service Animals for travel with a Qualified Individual with a Disability who requires the animal to assist them in the performance of necessary activities. The animals will be permitted to accompany the Passenger into the cabin, if they meet the conditions of acceptance noted below.

B) Conditions of Acceptance

1) SALSA shall accept as evidence that an animal is a Service Animal such items as identification cards, other written documentation, the type of harness or markings on the harness, tags. or other credible assurances of the Qualified Individual with a Disability using the animal.

2) Service Animals must be properly harnessed and remain under the direct control of the Passenger. A Service Animal will be denied boarding or removed from the flight by SALSA if the animal cannot be contained by the passenger or otherwise exhibits behavior that poses a threat to the health or safety of other passengers or a significant threat of disruption.

3) Certain Service Animals, such as various breeds of monkeys, must be small enough and confined to sit in the Passenger's lap or in the space under the seat without invading another Passenger's seat area during the entire flight. If no other seat accommodation can be made and the animal is too big to fit safely in the cabin, the Service Animal must be checked as baggage.

4) Passengers with Service Animals will not be seated in emergency exit rows. They may not obstruct an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation.

5) A Qualified Individual with a Disability requesting travel with a Service Animal used solely for the purpose of providing comfort or emotional support to the passenger will be required to provide to SALSA current documentation (i.e., not more than one year old) on letterhead from a qualified mental health professional stating:

(1) that the passenger has a mental health-related disability;

(2) that having the animal accompany the passenger is necessary to the passenger's mental health or treatment or to assist the passenger with his or her disability: and

(3) that the individual providing the assessment of the passenger is a licensed mental health professional and the passenger is under his or her professional care. SALSA reserves the right to authenticate any documentation presented.

C) SALSA accepts for transportation, without charge, a properly harnessed dog trained in explosive detection, drug search, and rescue, or other specific functions, when accompanied by its handler on official emergency business as authorized by an appropriate federal, state, or local government agency. The dog will be permitted to accompany its handler into the cabin, but not to occupy a seat.

D) Local regulations at the Passenger's final or intermediate destination(s) may apply and impose further requirements or restrictions, including but not limited to, carriage in the passenger cabin, limitations on the designation of Service Animals to dogs only, or the non-recognition of emotional support animals as trained and qualified Service Animals.

E) The Passenger assumes full responsibility for the safety, well-being, and conduct of its Service Animal, including the interaction of the Service Animal with other Passengers who may come in contact with the animal while on board the aircraft, and for compliance with all governmental requirements, regulations, or restrictions, including entry permits and required health certificates of the country, state or territory from and/or to which the animal is being transported.

F) SALSA shall assume no responsibility for any animal detained, quarantined, confiscated or euthanized by any government entity.  It is the passenger’s full responsibility to verify and arrange any necessary permits, visas, or other documents, as well as to verify the import/export status of the animal, with the appropriate government agencies for entry or exit to/from a specific destination, including all transit points.

RULE 17 - GROUND TRANSFER SERVICE

A) SALSA may provide ground transfer service between airports, terminals and city centers.

B) Except where ground transfer service is directly operated by SALSA, it is agreed that any such service is performed by independent operators. Anything done by an employee, agent or representative of SALSA in assisting the Passenger to make arrangements for such independent ground transfer service shall in no way make SALSA liable for the acts or omissions of such independent operator.

C) In cases where SALSA maintains and directly operates local transfer services for its Passengers, the terms, conditions, rules and regulations of SALSA including but not limited to, those stated or to which reference is made in SALSA's Tickets, Baggage Checks and baggage valuation agreements shall be deemed applicable to such local ground transfer services. No portion of the air transportation fare shall be refundable in the event local ground services are not used by the Passenger.

RULE 18 - CODESHARE AND INTERLINE SERVICE

A) Under a Code-share arrangement with SALSA, certain independent carriers are authorized to utilize SALSA's two-letter IATA carrier code, "SO" to market their flights. Travel on these carriers, even when the flight number is designated as "SO" is subject to the terms and conditions of the Contract of Carriage of the carrier operating the flight and may differ from SALSA's Contract of Carriage. Terms and conditions that may differ include, but are not limited to:

1) Baggage acceptance, including, but not limited to, size, weight and contents;

2) Carriage of animals as checked baggage or in the cabin of the aircraft;

3) Smoking aboard the aircraft:

4) Compensation for denied boarding due to over-sale of seats; and

5) Limitation of Liability for lost or damaged baggage.

B) SALSA will obtain, at the time a Code-share Agreement is entered into with a Domestic Code-share airline partner (except ATA Carriers or ATA Carriers' affiliates), confirmation that such Domestic Code-share airline partner has adopted plans and policies comparable (to the extent applicable and permitted by law and subject to operational constraints) to SALSA's Customer Commitments as in effect at the time the Code-share Agreement is entered into.

C) SALSA will advise Passenger at the time of Passenger's initial inquiry when a SALSA flight is operated by another carrier under a Code-share arrangement.

D) Interline arrangements – SALSA has several agreements to facilitate interline sales (sales by one airline for another airline).  For interline travel, the terms, conditions and contracts of carriage of the operating airline are in full effect and may be obtained by from the operating carrier. 

E) SALSA shall not be responsible for the actions, omissions, errors, delays or denial of service by any other operating carrier.

RULE 19 - TRAVEL DOCUMENTS

A) Each passenger is required to positively identify him/her self with valid, government issued photo identification. Boarding may be denied passengers without identification or, at SALSA’s best discretion, have presented false or forged identification. Passengers denied boarding for failure to produce identification or provide adequate identification shall have his/her reservations canceled under Rule 5, section C and shall be afforded compensation only to the limit of the fare rules of the ticket purchased.

B) Each Passenger desiring transportation across any international boundary is responsible for obtaining all necessary travel documents and for complying with the laws of each country flown from, through or into which he/she desires transportation. The Passenger will pay or reimburse each carrier for any loss, damage, or expense suffered or incurred by such carrier by reason of such Passenger's failure to do so. SALSA is not liable for any assistance or information provided by any agent/employee of SALSA to any Passenger relating to such documents or compliance with such laws, or for the consequences to any Passenger resulting from his/her failure to obtain such documents or to comply with such laws. Where legally permitted, SALSA reserves the right to hold. photocopy or otherwise reproduce a travel document presented by any Passenger. If, in SALSA’s reasonable opinion, travel documents appear not to be in order, or appear to be false or forged, SALSA reserves the right to cancel the passenger’s reservations under Rule 5, section C and inform the proper authorities as required by law. Passengers presenting false or forged documents shall be afforded compensation only to the limit of the fare rules of the ticket purchased.

C) Subject to applicable laws and regulations, the Passenger must pay the applicable fare whenever SALSA, on government order, is required to return a Passenger to his/her point of origin or elsewhere due to the Passenger's inadmissibility into/or deportation from a country. The fare will be the applicable fare in effect at the time of the original Ticket's issuance. SALSA will apply to the payment of such fares any funds paid by the Passenger for unused carriage or any funds of the Passenger in possession of SALSA. The fare collected for carriage to the point of refusal of entry or deportation will not be refunded by SALSA unless the law of such country requires that the fare be refunded.

D) Passengers shall be responsible for any fee or fine levied against SALSA by any government agency for any action or inaction, including attempting to enter a country on false or forged documents.  Such fees shall be collected from any unused carriage or other passenger funds in the possession of SALSA, with the remainder to be invoiced to the passenger.  Unpaid invoices or other monies owed to SALSA by the passenger may be subject to legal action.

D) This Rule and its limitations include, but are not limited to Travel Documents related to travel by minors.  Some
countries require special documents for minors traveling with only one parent to/from an international destination and it is the passenger’s full responsibility to obtain this documentation.

RULE 20 - SCREENING OF PASSENGERS AND BAGGAGE

Passengers and/or their baggage are subject to security screening, including but not limited to security profiling, physical pat-downs and inspections, x-ray screening, manual bag searches, questioning of Passengers, and use of electronic or other detectors or screening or security devices. in the sole discretion of the government, airport or SALSA, and with or without the Passenger's presence, consent or knowledge. Neither SALSA nor its employees or agents is liable for any damage, loss, delay (including refusal to transport), confiscation of property, injury or other harm relating to or arising out of security screening or Passenger's failure to submit to or comply with such security screening.

RULE 21 - REFUSAL TO TRANSPORT

SALSA shall have the right to refuse to transport or shall have the right to remove from the aircraft at any point, any Passenger for the following reasons:

A) Breach of Contract of Carriage - Failure by Passenger to comply with the Rules of the Contract of Carriage,

B) Government Request or Regulations - Whenever such action is necessary to comply with any government regulation, security directive, or any governmental request for emergency transportation in connection with the national defense,

C) Force Majeure and Other Conditions - Whenever such action is necessary or advisable by reason of weather or other conditions beyond SALSA's control including, but not limited to, acts of God, force majeure, strikes, civil commotions, order of any government authority to which SALSA is responsible to, embargoes, wars, hostilities, terrorist activities, or disturbances, whether actual, threatened, or reported.

D) Search of Passenger or Property - Whenever a Passenger refuses to submit to electronic surveillance or to permit search of his/her person or property.

E) Proof of Identity - Whenever a Passenger refuses on request to produce identification satisfactory to SALSA or who presents a Ticket to board and whose identification does not match the name on the Ticket SALSA will require identification of persons purchasing Tickets and/or presenting a ticket) for the purpose of boarding the aircraft

F) Failure to Pay - Whenever a Passenger has not paid the appropriate fare for a Ticket, Baggage, or applicable service charges for services required for travel, or produced satisfactory proof to SALSA that the Passenger is an authorized non-revenue Passenger or has engaged in a prohibited practice as specified in Rule 6,

G) Across International Boundaries - Whenever a Passenger is traveling across any international boundary if:

1) The government required travel documents of such Passenger appear not to be in order according to SALSA's and/or any government and/or any airport authority or representative's reasonable belief; or

2) Such Passenger's embarkation from, transit through, or entry into any country from, through, or to which such Passenger desires transportation would be unlawful or denied for any reason,

H) Safety - Whenever refusal or removal of a Passenger may be necessary for the safety of such Passenger or other Passengers or members of the crew, including, but not limited to:

1) Persons whose conduct is disorderly, offensive, abusive, or violent;

2) Persons who fail to comply with or interfere with the duties of the members of the flight crew, federal regulations, or security directives;

3) Persons who assault any employee of SALSA, including the gate agents and flight crew, or any SALSA Passenger;

4) Persons who, through and as a result of their conduct cause a disturbance such that the captain or member of the cockpit crew must leave the cockpit in order to attend to the disturbance;

5) Persons who are barefoot or not properly clothed as solely determined by SALSA it's representatives, and/or any government authority or representative and/or any law enforcement representative, agent or authority,

6) Persons who are unable to sit in a single seat with the seat belt properly secured, unless they comply with
Rule 6 section 1;

7) Persons who appear, in SALSA’s reasonable opinion, to be intoxicated or under the influence of drugs, unless the appearance of such condition is solely due to the person being a Qualified Individual with a Disability, in which case boarding will not be denied;

8) Persons who wear or have on or about their person concealed or unconcealed deadly or dangerous weapons; however, SALSA will carry law enforcement personnel who meet the qualifications and conditions established in U.S, F.AR, 108,11:

9) Persons who are manacled;

10) Persons who have resisted or may reasonably be believed to be capable of resisting custodial supervision;

11) Pregnant Passengers expecting delivery within seven days, unless such Passenger provides a doctor's certificate dated no more than 72 hours prior to departure stating that the doctor has examined and found the Passenger to be physically fit for air travel to and from the destination requested on the date of the flight and that the estimated date of delivery is after the date of the last flight;

12) Persons with a communicable disease or infection known or reasonably believed by SALSA to pose a direct threat to the health or safety of others in the course of a flight. If a Qualified Individual with a Disability with such communicable disease or infection presents a medical certificate (dated within ten (10) days of the date of the flight for which it is being presented) to SALSA with specific conditions under which such person can travel and not pose a direct threat to the health and safety of other persons, transportation will be provided to such individual unless it is not feasible for SALSA to implement the conditions set forth in the medical certificate as necessary to prevent the transmission of the disease or infection to other persons in the normal course of flight;

13) Persons who fail to travel with the required attendant(s) pursuant to Rules 14 and 15.

14) Persons who do not qualify as acceptable Non-Ambulatory Passengers. See Rule 14.

15) Persons who, in the reasonable opinion of any SALSA staff or flight crew, may pose a threat to the safety, security or comfort of other passengers on board.

I) Refunds

SALSA may, at the request of a Passenger who is removed or refused transportation in accordance with this Rule and at SALSA’s sole discresion, provide a refund in accordance with Rule 27 A).

end faq